Items are returned to sender if:

• The address does not exist.

• The item does not bear a sufficient address.

• The addressee has moved without providing a forwarding address.

• The item is refused by the addressee.

• The item contains insufficient postage.

• Your item will require new postage before you resend it.

What you can do:

• If the item was returned to sender in error, contact the couriers to report the issue. 

• Learn how to properly address your letters and parcels.